HVAC SERVICE & INSTALLATION AGREEMENT
14582 S Griffith Ln. Mulino, OR 97042
Messaging and Communication Terms
By providing your phone number and opting in (e.g., via verbal agreement, online form, or text response), you agree to these terms.
Program or Brand Name: Home Pro Heating + Air
Program Description: Messages may include appointment confirmations, reminders, service status updates, billing notifications, promotional offers, or responses to your inquiries via our AI receptionist.
Message and Data Rates Disclosure: Standard messaging rates or other carrier fees may be charged by your carrier, depending on your wireless plan.
Message Frequency: The number of messages you receive will vary based on your interactions with us, but typically no more than 5 messages per month unless you initiate additional conversations (e.g., via support queries).
Customer Support Contact Information: For questions or support, call us at 503-218-3303, or email Koby@hproserve.com.
- Opt-out Instructions (STOP): How customers can unsubscribe by texting keywords like STOP to opt out. These instructions should be easy to find and displayed in bold to help meet carrier requirements. To opt out at any time, reply STOP to any message. You will receive a confirmation message, and no further messages will be sent unless you opt back in.
- Link to Your Privacy Policy: A link to your privacy policy so customers can review how their personal information is collected, used, and protected. Learn more about Privacy Policy Requirements for your Dedicated Phone Number Application. View our Privacy Policy here.
These messaging terms are part of our overall service agreement and ensure compliance with applicable laws.
Service Agreement
Scope of Work
Contractor agrees to provide labor, materials, equipment, and services necessary to perform heating, ventilation, and air conditioning work including but not limited to equipment installation or replacement, diagnostics, repairs, and maintenance in accordance with manufacturer specifications and applicable mechanical codes. All work will be performed in a workmanlike manner.
Equipment & Materials
Customer supply and install equipment, components, or materials required to complete the work. Equipment models and serial numbers will be recorded when applicable.
Repairs & Existing Equipment Disclaimer
Customer acknowledges that HVAC systems and components may fail due to age, wear, or pre-existing conditions. Contractor is not responsible for failure of other components that occur during or after repair of existing equipment. Repairing one component does not guarantee continued operation of the entire system.
Permits & Inspections
Where required, mechanical permits and inspections will be obtained for equipment replacement or installation unless otherwise specified. Permit fees may be included in the project price or billed separately.
Change Orders
Any additional work requested outside the original scope must be approved prior to completion and may result in additional charges.
Payment Terms
Payment is due according to the agreed upon terms for the project. Contractor reserves the right to suspend work if payment obligations are not met.
Warranty
New equipment is covered by manufacturer warranties. Contractor may provide a workmanship warranty on electrical or installation/repair services determined by the contractor. Warranty does not cover lack of maintenance, electrical issues, misuse, neglect, or pre-existing system defects.
Refrigerant Handling
If applicable, refrigerant will be recovered, recycled, or handled in accordance with EPA regulations.
Limitation of Liability
Contractor shall not be liable for damages resulting from pre-existing equipment defects, equipment failure due to age or normal wear, hidden structural or electrical deficiencies, or customer refusal of recommended repairs.
Declined Repairs Clause
Customer declines recommended repairs or replacement of equipment deemed necessary by the contractor. The customer shall not hold responsible system failure, damage, or performance issues resulting from the declined repairs.
Acceptance of Agreement
Approval of a quote, estimate, invoice, or work order constitutes acceptance of the terms of this agreement.
Customer Signature: ______________________________ Date: __________
Contractor Signature: ______________________________ Date: __________